Cookie Policy
1. INTRODUCTION
This Cookie Policy explains how Ourlabz Health Platform(βwe,β βour,β or βusβ) uses cookies and similar tracking technologies on our website, web portals, and mobile applications.
We use cookies to ensure the website functions effectively, enhance user experience, and analyze site performance β while protecting your privacy and complying with HIPAA, GDPR, and Indiaβs Digital Personal Data Protection (DPDP) Act.
By continuing to use our website or app, you agree to our use of cookies as described in this policy.
2. WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help the website recognize your device and remember your preferences over time.
3. TYPES OF COOKIES WE USE
| S.No. | Type | Purpose | Example |
|---|---|---|---|
| i | Essential / Strictly Necessary Cookies | Required for the website to function (login, security, session management). | Login authentication, appointment booking sessions |
| ii | Performance Cookies | Help us understand how users interact with our website, to improve functionality and usability. | Analytics, load balancing |
| iii | Functional Cookies | Remember user preferences such as language, region, or health report settings. | Remembering dashboard layout, dark mode settings. |
| iv | Analytics & Statistics Cookies | Track anonymized usage patterns for improving healthcare services. | Google Analytics, internal AI usage metrics |
| v | Advertising / Marketing Cookies | Used to display relevant health service promotions (only with consent). | Google Ads, Facebook Pixel (if applicable). |
4. COOKIES AND PERSONAL HEALTH INFORMATION (PHI)
We do not store or transmit any personal health information (PHI) in cookies. All PHI and medical records are handled in secure, encrypted databases compliant with healthcare data protection laws (HIPAA & DPDP Act).
5. THIRD-PARTY COOKIES
We may allow trusted third parties (e.g., analytics, payment gateways, or teleconsultation providers) to place cookies on your device. These third-party cookies are subject to their respective privacy and cookie policies.
6. MANAGING YOUR COOKIE PREFERENCES
You can manage or disable cookies through your browser settings:
- β’ Chrome: Settings β Privacy β Cookies and other site data
- β’ Safari: Preferences β Privacy β Manage Website Data
- β’ Firefox: Options β Privacy & Security β Cookies and Site Data
- β’ Edge: Settings β Site Permissions β Cookies
Please note that disabling certain cookies may affect website functionality (like login, appointment booking, or report downloads).
7. UPDATES TO THIS COOKIE POLICY
We may update this Cookie Policy periodically to reflect changes in technology, regulations, or business practices. Updated versions will be posted with a new βEffective Date.β
8. CONTACT US
For questions about this Cookie Policy or data privacy practices, please contact:
Ourlabz
Email: Info@sysconhealth.com
Phone: +91-7411727444
Address: 210, 1st C Cross Rd, East of NGEF Layout, Kasturi Nagar, Bengaluru, Karnataka 560043