By using our Platform, you consent to our collection, use, and sharing of personal and health-related information in accordance with our Privacy Policy. We are committed to compliance with the Digital Personal Data Protection Act, 2023 and related rules.

The health records and reports available on the Ourlabz mobile app and website are provided for informational purposes only. While we take utmost care to maintain accuracy, security, and confidentiality, Ourlabz does not substitute professional medical advice, diagnosis, or treatment. Users are responsible for safeguarding their login credentials and accessing their records securely. Ourlabz is not liable for any unauthorized access arising from user negligence or for medical decisions made solely on the basis of digital records without consulting a qualified healthcare professional.

Cancellations must be made at least 24 hours before the scheduled appointment to be eligible for a full refund. Late cancellations or no-shows may be subject to partial or no refund, as per the detailed policy available on our website for bookings for diagnostic or clinical services.

Third-party advertisements and sponsored content displayed on the Platform are not endorsed by us. While we strive to allow only legitimate advertisers, we do not guarantee the accuracy, legality, or quality of such content and shall not be held liable for any claims arising therefrom.

Training and certification services are provided for educational and compliance purposes in partnership with authorized institutions & Individuals. The Company is not responsible for recognition, acceptance, or disputes regarding the applicability of such certifications by employers, regulators, or third parties.

We shall not be liable for any indirect, incidental, special, punitive, or consequential losses, including but not limited to loss of data, business, or revenue. Furthermore, we disclaim any liability for issues resulting from third-party service providers, acts of God, force majeure events, or any misuse of the Platform by users.

Users shall not misuse the Platform for unlawful, fraudulent, or misleading purposes. The Company reserves the right to take legal action, recover damages, or block access without notice in cases of policy violation or fraudulent behavior.

Users agree to indemnify, defend, and hold harmless Syscon Health Innovation Pvt. Ltd. and its affiliates from any losses, liabilities, claims, damages, costs, or expenses arising from their use of the Platform, violation of these terms, or infringement of third-party rights.

We use cookies and similar technologies to enhance your experience on the Site. Cookies are small data files stored on your device that help us remember your preferences and track Site usage. You can disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.