Customer Support Executive
Job Description
Customer Support Executive
We are looking for a proactive and customer-focused Customer Support Executive to join our growing team at Syscon Health Innovation Pvt. Ltd. The ideal candidate will be responsible for managing customer interactions, resolving queries, and ensuring a smooth experience for clients using our healthcare solutions and diagnostic services.
Key Responsibilities:
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Handle inbound and outbound calls, emails, and chat support for customers and partners.
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Assist clients in scheduling health checkups, managing appointments, and resolving service-related issues.
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Coordinate with internal teams β operations, logistics, and technical support β to ensure timely and accurate service delivery.
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Maintain customer records, feedback, and follow-ups in CRM systems.
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Identify recurring issues, escalate complex cases, and suggest process improvements.
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Ensure high levels of customer satisfaction through prompt, courteous, and professional communication.
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Support onboarding of new clients and corporate partners, ensuring clarity in processes and documentation.
Preferred Attributes:
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Experience in healthcare, diagnostics, or telemedicine sectors.
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Empathy, patience, and attention to detail in handling sensitive health-related communication.
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Ability to multitask and perform well under pressure in a fast-paced environment.